The tickets included in your package were sold in what’s called zone seating and we always try to seat in the best possible locations within our allotment for each event. Since the tickets delivered are within the packages described zone, the tickets are unable to be exchanged or refunded. VIP Package orders follow the same terms and conditions of all sales and we cannot refund or exchange your order (unless the event is cancelled). It may be possible to resell the ticket component of your package and upgrade into exact seat locations but this may come at an additional cost depending on the price of your desired tickets.