Based upon the agreed to terms and conditions at the time of purchase. All sales are final and we cannot refund or exchange your order (unless the event is cancelled). If an event is officially cancelled without a rescheduled date, we will provide a refund in full for the amount you paid for the tickets less any delivery charges associated with the order. We are not able to offer refunds for postponed events; however, the original tickets issued will be honored for the rescheduled date and time.
If you are unable to attend the event, you do have the option to gift your tickets to a friend or you can list the tickets for resale by following these instructions.
This also applies to lost, stolen, damaged or destroyed tickets. Premium Seats USA is not responsible for any changes in event times or schedules and venue or stage configurations.