You can expect an email 7-10 prior to the event outlining the delivery method of each package component. In most cases tickets will be delivered electronically and if applicable any direct shipments will only include physical items such as merchandise or memorabilia associated with your package.
Mobile and Electronic tickets are expected to be delivered no later than 24 hours prior to the event but in a few cases, transfers are sent the day of the event. Most venues, teams or artists will have what is called a delayed release on their electronic tickets to cut back on fraudulent or duplicated tickets. This method of holding the tickets up to as close to a few hours prior to the event is becoming more and more popular and is determined 100% by the venue and/or artist or team and cannot be expedited. Rest assured; Premium Seats USA has a 200% guarantee that you will receive them in time for the event.
Physical tickets such as festival wristbands are expected to ship a week prior to the show. Please contact us if an updated delivery address needs to be provided.