Buying

Cancellation/Refund Policy

• Can I get a refund if prices come down after I’ve purchased?
• What is the refund/return policy?

Delivery of bought tickets

• My tickets are a gift, but not yet available for delivery. What can I do?
• Why am I being charged for delivery if I am buying e-tickets or mobile transfer?
• Why do I not receive my tickets right away?

Payment

• Can I use more than one card to buy tickets?
• What payment methods do you accept?

Issues

• What if I am having trouble buying tickets?

General buying

• If I purchase tickets for an event taking place in the next 24-48 hours, will I still receive my tickets in time?
• I am buying tickets as a gift. Is that allowed?
• Can I place an order from an international country?
• Why is the price on my ticket different from what I paid?
• Can I add more than one set of tickets to my shopping cart?
• Will I get a confirmation of my order?

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Notes

• What are seller notes?

Promo Code

• How do I know which tickets are available for a promo code?
• Why isn’t my promo code working?
• How do I use my promo/discount code?

Gift Cards

• Does Premium Seats USA sell gift cards?

How do I buy tickets on Premium Seats USA?

• How do I sort and filter listings?
• How do I buy tickets on Premium Seats USA?